Our commitments to you — plain and simple.
TextFlow, Inc. ("TextFlow," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services (collectively, the "Services").
Please read this policy carefully. If you disagree with its terms, please discontinue use of our Services.
We collect information you provide directly when you create an account, use our Services, or communicate with us, including:
When you access our Services, we automatically collect certain technical information, including:
We may receive information about you from third-party integrations you authorize (such as Salesforce, HubSpot, or Slack), including contact data and activity logs relevant to connected workflows.
We use the information we collect to:
We do not sell your personal information to third parties, and we do not use the content of your messages for advertising purposes.
We share information with trusted vendors who assist in operating our Services (e.g., cloud hosting, payment processing, analytics). These parties are contractually bound to use your data only as directed by us and in compliance with applicable privacy laws.
If TextFlow is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website before your data becomes subject to a different privacy policy.
We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of TextFlow, our users, or others.
We may share your information with third parties when you have given us explicit consent to do so.
We retain your personal information for as long as your account is active or as needed to provide the Services. You may request deletion of your account and associated data at any time by contacting us at privacy@textflow.co. We will fulfill deletion requests within 30 days, subject to any legal retention obligations.
We implement industry-standard technical and organizational measures to protect your information, including:
No system is completely secure. In the event of a data breach affecting your rights or freedoms, we will notify you and applicable regulators as required by law.
We use cookies and similar technologies to recognize you, remember your preferences, and analyze platform usage. You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our Services.
We do not use cookies to track you across third-party websites for advertising purposes.
Depending on your location, you may have the following rights regarding your personal information:
To exercise any of these rights, contact us at privacy@textflow.co. We will respond within 30 days.
Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it promptly.
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by posting a prominent notice on our platform at least 14 days before the changes take effect. Your continued use of the Services after that date constitutes acceptance of the updated policy.
Contact our Data Protection team at privacy@textflow.co or write to us at TextFlow, Inc., 100 Market Street, Suite 400, San Francisco, CA 94105.
These Terms of Service ("Terms") govern your access to and use of the TextFlow platform, website, and related services (the "Services") provided by TextFlow, Inc. ("TextFlow," "we," or "us"). By accessing or using the Services, you agree to be bound by these Terms.
If you are using the Services on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms.
To access most features of the Services, you must create an account. You agree to provide accurate, complete, and current information during registration and to keep your account information updated.
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at support@textflow.co if you suspect unauthorized access to your account.
You must be at least 18 years old and legally capable of entering into contracts to use the Services. Users in certain jurisdictions may face additional restrictions under local law.
You agree to use the Services only for lawful purposes and in accordance with these Terms. You may not use the Services to:
TextFlow reserves the right to suspend or terminate accounts that violate this section without notice.
You are solely responsible for ensuring your use of TextFlow's messaging features complies with all applicable laws, including the Telephone Consumer Protection Act (TCPA), GDPR, CASL, and carrier guidelines. This includes:
TextFlow provides tools to assist with compliance but does not guarantee compliance with all laws in all jurisdictions. You assume full legal responsibility for your messaging activities.
Access to the Services requires a paid subscription. Fees are described on our Pricing page and are subject to change with 30 days' notice. All fees are in US dollars unless otherwise stated.
Subscriptions are billed monthly or annually in advance. Annual plans are non-refundable except as required by law. Monthly plans may be cancelled at any time; access continues until the end of the current billing period.
If you sign up for a free trial, your account will not be charged until the trial period ends. You may cancel before the trial ends to avoid charges. We reserve the right to modify or discontinue free trial offers at any time.
Overdue accounts may be suspended after reasonable notice. We reserve the right to charge interest on overdue amounts at the lesser of 1.5% per month or the maximum rate permitted by law.
The Services, including all software, designs, text, and branding, are owned by TextFlow or its licensors and are protected by intellectual property laws. These Terms do not grant you any ownership rights in the Services.
You retain ownership of all content you submit through the Services ("Your Content"). By using the Services, you grant TextFlow a limited, non-exclusive license to host, store, and process Your Content solely to provide and improve the Services.
If you provide suggestions or feedback about the Services, you grant us an unrestricted, royalty-free right to use that feedback without any obligation to you.
Each party agrees to keep confidential any non-public information disclosed by the other party and to use such information only to fulfill obligations under these Terms. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TEXTFLOW'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID TO TEXTFLOW IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) $100 USD.
IN NO EVENT SHALL TEXTFLOW BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS OR DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
You agree to defend, indemnify, and hold harmless TextFlow and its officers, directors, employees, and agents from any claims, damages, or expenses (including reasonable attorney's fees) arising from your use of the Services, Your Content, or your violation of these Terms or applicable law.
These Terms remain in effect while you use the Services. Either party may terminate the agreement at any time. Upon termination, your right to access the Services ceases immediately. Sections relating to intellectual property, disclaimers, limitation of liability, and governing law survive termination.
We may terminate or suspend your account immediately for material breach of these Terms, including violation of the Acceptable Use policy.
These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Any dispute arising under these Terms shall be resolved through binding arbitration administered by JAMS under its Streamlined Arbitration Rules, conducted in San Francisco, California. You waive any right to participate in a class-action lawsuit or class-wide arbitration.
We may modify these Terms at any time. For material changes, we will provide at least 14 days' notice via email or in-product notification. Continued use of the Services after that date constitutes your acceptance of the revised Terms.
Contact our legal team at legal@textflow.co or write to us at TextFlow, Inc., 100 Market Street, Suite 400, San Francisco, CA 94105.